Shipping & Returns

Shipping

We now ship with Australia Post eParcel from our Sydney Showroom.

Orders received before 9:00am (Monday - Friday) will usually be dispatched the same business day. Any orders received after this time will be sent the next business day. From time to time, we may experience delays in dispatch due to high volume of sales, trade shows or situations beyond our control however we will endeavour to notify you of any delays as they occur.

We offer free express shipping for all AU and NZ orders that are over AU$100, otherwise it is a flat rate fee of $12.00.  For any international orders this will be calculated by weight and is reflected within the checkout pages.

Once your items have been dispatch you will receive an email with the tracking information so you can monitor the progress of your shipment. Delivery can be expected within 1 - 6 business days (up to 14 days for International) depending on your location, however occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.

Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection, in the event you do not collect the parcel in time and the parcel is returned to us or you supply us with the incorrect information, we will charge you the shipping costs to re-post. 

 

Returns Policy

Items purchased from Mizutani Australia may be eligible for an exchange or credit, if you contact us within 5 business days of receipt of your items. Exchanges and/or credit notes are at the discretion of Mizutani Australia staff and will be assessed on a case by case basis. Items must be undamaged, within a sellable condition and in the original packaging. Postage back to Mizutani Scissors will be at the expense of the customer. Mizutani Australia will not accept any liability for damaged and/or lost parcels so it is up to the customer to ensure adequate insurance and tracking.

Refunds will only be issued as required by law under the following circumstances:

We will provide a consignment label and accept returns and/or process refunds, including postage costs, in the following circumstances:

  • Product/s that have been damaged in transit - you must notify us within 1 business day of receipt,
  • Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
  • Product/s that have been wrongly delivered.

In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. ‚ÄčWe do not accept change of mind returns on custom-made items. Non-standard or custom-made items, and special orders cannot be cancelled after production has been scheduled for manufacture or after materials for production have been purchased. 

Damaged or Faulty Goods upon delivery

We personally ensure that every Mizutani Scissors leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please Contact Us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.