MIZUTANI SCISSORS AUSTRALIA - PROFESSIONAL USE PTY LTD

WARRANTY DOCUMENT

 

1. 1.      10-DAY CHANGE OF MIND POLICY

a)      Change of Mind Policy and maintaining your warranty: During the first 10 days of having received your scissors (receiving - refers to our tracking having reached its destination, PU is not responsible for any delays in you checking your scissors), PU will accept exchanges based on change of mind. Note that refunds will not be accepted. In the exceptional circumstance a refund is approved a $50 admin fee will apply.

Your item must:

• be in its original saleable condition
• have acquired no damage while in your possession
• be returned to PU within a reasonable time after the 10-Day period has finished or we may refuse your exchange
• be received by PU prior to organising or receiving your exchange

PU will not be liable for:

• return postage costs
• items damaged in post due to poor packaging
• items lost in transit

b)      How to notify us of a return: you must first let us know that you are returning your item/s.

1.     Prior to returning any items, email photos of the front and the back of the product/s to info@professionaluse.com.au and await reply from the team.

2.     Once you have a reply, go to your original order online within your accounts page, and lodge your return by clicking Return items, and fill in all required information

3.     Post your returns to PU (return shipping is not covered) making sure they are well packaged, and you have a tracking number, as any items damaged/lost in the post will not be eligible for store credit or compensation. Inside your parcel, include the original order sheet/order number.

Return your items to:

Professional Use
PO Box 80, North Ryde BC, NSW 1670

PH: 02 9813 3080

4.     Once we have received your return, we will assess the eligibility of the product.

1. 2.      10-DAY WARRANTY PERIOD POLICY

This section refers to the 10-DAYS PU records the delivery of sharpening and servicing and/or your new scissors and coincides with the 10-Day Change of Mind Period.

a)      Warranty Repairs for Defects

Mizutani Australia will fix valid defects (except any damage made to the blade edge or intentional/accidental damage – see more below) under warranty within the 10-day period.

1.     i.     How to notify of a defect using the Warranty Request Form: Send an email to info@professionaluse.com.au within this time to be eligible for your warranty claim. Include in your email the warranty claim form that can be found on the last page of this document. Once your form has been reviewed, we will get in contact with you via email. On some occasions, oiling or tightening/loosening your bearing system may resolve your concerns. If we feel that the scissor is not suitable for your purpose, we may recommend returning your scissor, see Section 1. 10-Day Change of Mind Policy.
2.     ii.     Warranty Approval: Your warranty will not be approved until your scissors have been physically reviewed by the Mizutani Japan Factory, and a defect in the scissors is found.
3.   iii.     Postage to Professional Use for a warranty claim: If you would like to proceed with your physical warranty assessment, and PU agrees that there may be a valid warranty claim.

Professional Use will either:

1. 1.     Pay for your return postage if you can successfully send us clear images of the blade edge and tip of the blade, whereby, we can agree that the blade edge is intact.
2. 2.     Request that you pay for your return postage if we are unable to determine that the blade edge is intact. We ask you to send us a photo of your postal tax invoice and in the event of a successful warranty claim, we will refund this charge using your bank account details. We will refund up to $30AUD for your postage, we will not refund any insurance should you choose to add to your return postage, or any packaging materials used.
3.   iv.     Repair fees may apply: If your scissor is found to have acquired damage while in your possession, PU will contact you and notify you that a repair fee of min $100, will apply should you wish to proceed, and we will no longer accept returns or exchanges but will repair your scissor at your cost and return the scissor to you. This fee will be payable prior to any repairs being made and your return postage will not be refunded to you.
4.     v.     Repair options for valid warranty claims: If Mizutani Japan determines a valid warranty claim, we will undergo the repairs under warranty. During the repairs we will first attempt to:
   1. 1.     Replace the scissor with another in stock scissor of the same or lesser value, refunding the difference. Postage of your replacement will be payable by Professional Use.
   2. 2.     Allocate a store credit to your PU account if you decide to purchase another scissor, whereby, you can repurchase online

If we are unable to find a suitable replacement, then we can then either:

1. 1.     Repair the scissor and return it to you at our cost once repairs have been made – this generally takes around 4-5 weeks.
2. 2.     Order in your scissor purchased or allocate one from an incoming shipment if available – this could take anywhere from 2-26 weeks.

1.2.3 If we have exhausted the above options, and we cannot find a suitable scissor within a reasonable time, we will refund your order.

­­­­­­­­­­2. LIMITED LIFETIME WARRANTY PROCEEDING 10-DAY WARRANTY PERIOD

Lifetime warranty refers to the scissors maintaining their structural integrity and working order throughout your hairdressing career. The length of our Limited Lifetime warranty is 20 years. If all guidelines can be confirmed to have been met, as according to this document, we will repair your scissor part/s, or body, under warranty. If guidelines are not met, we will still endeavour to give you the best cutting experience possible with a factory repair, however, in some cases we may not be able to restore the same cut feeling or blade shape integrity.

a)      Maintaining your Limited Lifetime Warranty

See section 3. VOIDING 10-DAY CHANGE OF MIND, 10-DAY WARRANTY, AND PROCEEDING LIMITED LIFETIME WARRANTY

b)      When Limited Lifetime Warranty for your Mizutani Scissors will be used:

If your scissors meet the guidelines to maintain your Limited Lifetime Warranty, Mizutani will repair your scissors without a servicing fee for the following reasons:

1. 1.      Damage while in Professional Use Possession: If the scissors are damaged by PU or Mizutani Japan while in our possession we will repair your scissors
2. 2.      Lost in transit from Professional Use: If your scissors are lost in transit to you from Mizutani Japan or from PU. See more conditions below (4. POSTAGE & LIABILITY)
3. 3.      Issue after servicing and/or sharpening: After sharpening and/or servicing your 10-DAY WARRANTY PERIOD applies. If your scissors are not functioning after servicing and/or sharpening PU may repair your scissors. See section 2. 10 DAY WARRANTY PERIOD.
4. 4.      Parts and replacement pieces If your scissors have parts that need replacing, there may be additional fees, before we commence with any repairs that involve additional fees, we will contact you to confirm that you are happy to proceed. We recommend holding onto any parts that come off your scissor, as they may be able to be reused. If you have a colour coated scissor, and a replacement part needs to be coloured, this will come with an additional fee of $150-$200 (inc. replacement part).

Parts & replacements covered under warranty

• Wooden handle for scissor models SWORD W01 and W02 -  repairs of this nature can take up to 20 weeks
• Carbon Fibre Handle for scissor models SWORD C01 and C02 -  repairs of this nature can take up to 20 weeks
• The physical welding of the handle of the scissors that attached to the blades of the scissors
• Finger tang if the part has snapped inside the scissor – Mizutani Australia will not replace finger tangs that have been lost due to removal but will charge a fee for the replacement of that part
• The bearing system is under warranty for 2 years after purchase
• The stopper. While we can send you the stopper to replace, we recommend allowing our team to do this as they sometimes need to be resized.

c)      Postage to Professional Use for a warranty claim:

­3. VOIDING 10-DAY CHANGE OF MIND, 10-DAY WARRANTY, AND PROCEEDING LIMITED LIFETIME WARRANTY WITH PROFESSIONAL USE

­­­Professional Use reserves the right to refuse warranty claims based on but not limited to the following:

1.   i.         Any visible sign/s of intentional or accidental damage: physical damage on any product could void manufacturer's warranty. Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, corrosion and/or usage and/or storage not in accordance with product instructions and an act of God, fire, flood, war, act of violence or any similar occurrence. Failure of the product due to misuse could void manufacturer's warranty.
2. ii.         Damage made to the blade edge: The blade edge is not covered under warranty. Our Mizutani Specialists check every scissor prior to dispatch, we check for dings and defects in the blade. Any damage made to the blade edge will not be coverable by warranty. Mizutani Scissors will always endeavour to fix your scissors, but we cannot guarantee that the blade edge can be repaired to its original condition as many factors will change your scissors and the way they feel over time
3. iii.         Scissors have been altered, serviced, or sharpened by any company who is not Mizutani Australia or Mizutani Japan: we are unable to provide warranty once scissors have been modified by an external company. While we will do our best to restore your scissors to their best working condition, we cannot guarantee that we will always succeed
4. iv.         Buyer of scissors relocates temporarily or permanently to another country: PU may direct the buyer to a closer authorised Mizutani Repair Service which will save costs on shipping for the buyer
5. v.         Scissors have visible signs of improper care or storage: Professional Use cannot guarantee products that are not properly maintained. This may be seen in the form of rust, build-up of products or grime in the bearing system, or numerous and/or serious kinks or burrs in the blades. Rust removal and polishing comes at an additional cost of min $100 per scissor
6. vi.         Scissors have not been serviced at least once every two years: PU will not guarantee any products that have not had their regular servicing with Mizutani Japan
7. vii.         Permanent and irreversible damage that can occur from allowing your scissors to rust: rust is the degradation of metal and can result in deep channels within the metal of the scissors. If the rust is not on the blades of the scissors, we recommend getting the rust removal and polishing service which will attempt to stop or delay the process. If the rust is on the blades, you can send us an image and we can attempt to advise via email if they may be salvageable.
8. viii.        Customisations including but not limited to colour, engravings etc: see section 6. CUSTOMISATIONS ON SCISSORS
9. ix.         Serial Number is different or has been removed: all Australian purchased Mizutani Scissors come with a serial number engraved in the handle or on the scissors. If this number has been removed or is not able to be found on your scissors, or doesn’t match the number we have in the system we may refuse your warranty claim
10. x.         Scissors have been purchased from another supplier or international Mizutani Scissors Company: PU will not provide warranty repairs for scissors that have been purchased from anyone who is not Professional Use or Mizutani Australia. Please go to your original place/company of purchase.
11. xi.         Name on the receipt of the scissors is different to the name of the customer claiming warranty without copy of invoice: if you are buying the scissors for someone else, or you are selling your scissors, or giving them to someone else, please let us know the name of the new owner or we may refuse your warrant claim. If the name on the scissors is different to the name of customer claiming warranty the product must be accompanied with a proof purchase with any warranty claim. Professional Use has the right to refuse a warranty claim without a valid copy of invoice. 

­4. POSTAGE AND LIABILITY

a)      Postage for your Mizutani scissors and liability for damages, lost or stolen parcels.

This section refers to parcels sent to or from Professional Use, for and including, sharpening, and servicing, warranty claim assessment, returns and exchanges and includes change of mind

1.   i.     ANZ Parcels sent to Professional Use using your own delivery method:

Professional Use will not be liable for:

• Parcels lost in the Post on their way to Professional Use
• Parcels that are delivered to an incorrect address due to error on the parcel address
• Parcels that are damaged in transit
• Parcels that are delivered without signature and stolen
• Parcels that arrive to destination longer than expected

We advise purchasing postal insurance, using registered and trackable post, always requiring a signature on delivery, and sending your parcels well packaged, well protected, and always in a box and not a satchel. Parcels damaged in transit will require a repair fee and return postage fee totalling a minimum of $100, payable by you, prior to the repair and return to you, and will not be eligible for refund or exchange.

1. ii.     ANZ Parcels sent to buyer from Professional Use:

Professional Use will be not liable for parcels lost/damaged/delayed in transit if:

1.     The parcel postal address is invalid or incorrect

2.     The parcel delivery has been altered by the receiver by means of, parcel redirect, Safe Drop, request of parcel to be left in a safe place, parcels not collected from Post Office/Depot in time, or parcel has been delivered to the address and someone at the given address has accepted the parcel and not given you the parcel. Once the parcel has been received at the requested address, Professional Use is no longer liable for your parcel

3.     You fail to advise us of new/correct address details once your address has been confirmed.

iii.   ANZ Parcels returned to sender being Professional Use:

1. 1.     Parcels that are returned to Professional Use will be redelivered at the cost of the buyer if:

• The incorrect address was provided by the buyer
• The parcel was not collected in time and returned to sender

1. 2.     Parcels will be refunded minus the shipping charge if the buyer no longer wishes to receive the parcel or Professional Use will credit your online account minus the shipping charge should you wish to reorder online.

iv: International Postage exc New Zealand:

On the occasion that international post for Mizutani is granted either to or from Professional Use, Professional Use will not be liable for parcels:

• Lost in transit
• Take longer than expected to arrive

5. LOANER SCISSORS

Loaner scissors are scissors that Mizutani Australia has available for hire by our customers during sharpening and servicing within Australia only (New Zealand customers are not eligible for loaner scissors).

1. i.         When Mizutani Scissors will offer complimentary loaner scissors:
2. a.      Valid first 10-Day period warranty claim: Mizutani Australia will offer a complimentary loan pair, this will include shipping to the buyer, and shipping of the approved warranty claim. See Section 2.b )iii. Postage to Professional Use for a warranty claim.
3. b.      If your scissor is damaged while in the care of Professional Use: we will send you a complimentary loan pair to use once you have accepted the Terms & Conditions of a hiring a loan pair
4. ii.         Terms and Conditions of hiring a loaner scissor:  The terms and conditions of hiring a loan pair still apply to complimentary loan pairs too. They can be found on a separate document.

6. CUSTOMISATIONS ON SCISSORS

Customisations refers to any adjustments made to a standard Mizutani model which includes, but is not limited to, engravings, custom colour, finger ring modification, length adjustments etc.

1.                     i.         Void exchange and change of mind returns once a scissor has been modified it will no longer be able to be exchanged or returned for any reason.
2.                   ii.         Colour Customisations: adding a custom colour to your scissor may change the feeling of cutting though hair. Your scissor is susceptible to change colour, stain, and become shiny depending on how your scissors are cared for. This is considered general wear and tear and will not be a reason for exchange, warranty claims or refunds.

 

By purchasing a Mizutani Scissor either online or in person, you, the buyer, have agreed to the Terms & Conditions above.

 

Professional Use Pty Ltd

ABN 57155 425 246

Ground Floor, 4 Talavera Road

Macquarie Park NSW 2113

+61 02 9813 3080

www.professionaluse.com.au