We are the same company, so you can purchase from either, same prices, same product, same people who will help you purchase.

Blunt and dull edge scissors will not slice through the hair cleanly and effortlessly. This is a good indication that it’s time to get your scissors sharpened.

As long as your scissors are serviced at the minimum of once every 3 years by Mizutani and never by an unauthorised Mizutani sharpening service, then Mizutani will always endeavour to repair your scissors. While we will endeavour to fix your scissors, some damage caused may be irreparable. The blade edge itself is not covered under warranty. Shipping charges and loaner scissors come at your own expense. The stopper, the handles and the bearing system are covered under warranty. Your Mizutani claims will be assessed on a case by case basis. General wear and tear issues are not covered by warranty, intentional damage, dropping, rust, or improper storage or care of scissors will not be covered under warranty and come with a service and repair fee. Sharpening and blade edge is not covered by warranty.

Contact us prior to sending your scissors in for a warranty claim by email to info@mizutani.com.au letting us know what the issue is, and any details you can about when you purchased your scissors. Once your claim is approved, we can then organise for your scissors to go back to the factory for repair.

Mizutani scissors requires a 50% deposit on scissor pre-orders. Your Mizutani Scissor is handmade in Japan and takes around 12-16 weeks production. This deposit will get your scissor manufacturing process started. You can pre-order via email info@mizutani.com.au, online by selecting pre-order or via phone 02 9813 3080.

For completely custom scissors, with colour, or engraving, or custom handles, we require a minimum of 75% deposit. You can pre-order via email info@mizutani.com.au or via phone 02 9813 3080.

Sharpening is $100 and $50 for each pair sent in the same box. For example, two scissors would cost $150 or $75 each.

We have standard FIT model loaner scissors available for hire at a flat rate of $75 each. These are subject to avaliability check the product page to see whats avaliable.

We send sharpening weekly in Batches to Japan. Once your scissors have been sent you will receive an email from our team. Sharpening generally takes 3-4 weeks for sharpening (Not including transit times). This may be shorter or longer.

Let us know via email to info@mizutani.com.au within 10 days after receiving your scissor and we can have your scissors re-serviced under warranty. After this time, a servicing fee may apply.

We recommend that your scissors are sharpened at least once a year, some scissors may require more frequent or less frequent sharpening and servicing. This will depend on numerous factors - cutting technique, number of cuts, bulk hair cutting, metal type, maintenance, cleaning, and oiling of scissors, as well as how you store your scissors. Some Mizutani Cutters prefer the feeling of super sharp scissors, and therefore require sharpening more often to maintain this feeling.

Dropping your scissors can also cause alignment issues and kinks or burrs in the blade which do require immediate attention – please refrain from forcefully closing your scissors as this may result in extra metal being removed from the blade edge.

Regular Mizutani Sharpening is the only way your scissor maintains its lifetime warranty. Mizutani scissors have a blade edge with varying degree angles specific to the model of scissors and how it is designed to cut. It is important that the blade edge is established and known prior to sharpening as this determines how the scissor cuts and functions. Cutting off too much metal can result in permanent damage to your scissor – and this cannot be fixed. Only Mizutani Factory specialists know the exact sharpening details for your scissor model. Once your scissors are damaged by an external sharpening company, Mizutani will be able to see this damage on the blade and may not be able to repair your scissors.

All orders will usually be dispatched within 1-2 Business Days but may take up to 4 business days depending on weekends, public holidays, sales and any government restrictions.

PLEASE NOTE: Any order changes will result in a delay with the dispatch of your order.

We ship all are products around Australia and New Zealand.

Please Note: We are not able to ship to other countries at this time.

Our warehouse is located Macquarie Park NSW 2113

If you have received a notification that your order is Awaiting Fulfillment, this means our warehouse team has your order and will be preparing it for dispatch very soon!

Enter your tracking number provided to you in your shipment notification email, into the appropriate link below.

1. Australia Post

Track with Australia Post  https://auspost.com.au/mypost/track/#/search

Your parcel is with Australia Post and is currently on its way to you!

This is very normal; some packages show nothing on the tracking number lookup until they get to the destination post office or postal centre near your delivery address. Many Parcel Post and Express packages going outside of Australia Post delivery network will show as ‘No Events Found’ until the day they are going to be delivered. If you are worried and it has exceeded the delivery window, please contact us.

Once your parcel has been dispatched, we are not able to make any changes. You will need to either re-order or return once your order arrives.

If you order has not yet been dispatched, we may be able to adjust your order for you! Email us to find out.

If your parcel has not yet been dispatched, we can certainly change your address for you. Contact our team info@mizutani.com.au

To redirect a parcel that is in transit, log into your MyPost account (If you don’t have one you can easily create one) and enter in the tracking number. The tracking page will then display whether a redirect option is available. If it is available, you can select it and enter the new address you want the parcel to be delivered to.

If this not available, contact our team we may be able to get it returned to sender. Charges Apply.

Please note as much as we don’t like delays, delays with your parcel once it has left our warehouse is beyond our control.

Our team are happy to help you with your enquiry, we request that you wait until your delivery window time has exceeded from the dispatch date until you contact us.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

In the rare event your order has not arrived contact us via email

Mizutani Australia be not liable for parcels lost in transit if:

1. The parcel postal address provided by you is invalid or incorrect, and,
2. The parcel delivery has been altered by the receiver by means of, parcel redirect, Safe Drop, request of parcel to be left in a safe place, parcels not collected from Post Office/Depot in time, or parcel has been delivered to the address and someone at the given address has accepted the parcel and not given you the parcel. Once the parcel has been received at the requested address Professional Use is no longer liable for your parcel, and,

We try to prioritise these types of enquires, If you have contacted our team and have had no response within 48hrs please call us on 0298133080.

I was unable to collect my parcel in time In the event you do not collect your parcel in time your order will be sent back to us. We ask that you contact us to let us know as we will be able to organise a redelivery for you as soon as your order comes back to us.

A re-delivery fee will apply.

Australia Post do accept deliveries to PO Boxes and Parcel Lockers. Please ensure your address is correct, As most Auspost locations have their own suburb names.

1. Only request safe drop if you are certain the delivery driver has a safe location to leave the parcel as we will not accept any responsibility for lost parcels.
2. Ensure your address is correct including your City (Suburb) and Post Code.

For Example

Hairdresser Shop

4 Talavera Road

Macquarie Park

2113 NSW

3. Ensure business names are provided in the shipping information.
4. For parcels being delivered to shopping centres. Include the address for the shopping centre followed by shop numbers, name etc. Shopping centres MUST include a street number.

Addresses with ‘Crn herring rd & waterloo rd’ are NOT valid addresses.

For Example

Hairdresser Shop

109 Waterloo Road

Shop XX Macquarie Shopping Centre

Macquarie Park

2113 NSW

5. Sign up for notifications from Australia Post in the tracking details link provided to you upon dispatch.
6. In an event your parcel is sent to your local post office, collecting on time will ensure it is not returned to sender.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Pay Pal, Afterpay and Zip Pay (only available by phone or email order)

Contact us prior to sending anything back the best way to get in touch is via email. For more info if your item is eligible for returns check out our return policy

We allow 10 Days for Change of Mind on all purchases

Items purchased from Mizutani Australia are all eligible for 10 Day Change of Mind for an exchange or credit, Mizutani Australia will not refund simply for change of mind, unless require by law.

This means contacting us within 10 days of receiving your items. Exchanges and/or credit notes are at the discretion of Mizutani Australia staff and will be assessed on a case by case basis. Items must be undamaged, within a sellable condition and in the original packaging. Postage back to Mizutani Scissors will be at the expense of the customer. Mizutani Australia will not accept any liability for damaged and/or lost parcels so it is up to the customer to ensure adequate insurance and tracking.

We will provide a consignment label and accept returns and/or process refunds, including postage costs, as required by law under the following circumstances.

• Product/s that have been damaged in transit - you must notify us within 1 business day of receipt,
• Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
• Product/s that have been wrongly delivered.

In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.
Faulty and Damaged Items

We personally ensure that every product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please Contact Us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.

We personally ensure that every product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, Contact Us via email and explain this issue you are experiencing, and we will endeavour to resolve the issue as soon as possible.

NSW/Sydney: At this stage, we are not offering show room visits, we are offering salon visits, so please let us know a suitable time and place for you and we will do our best to drop by during this time.

Interstate: We travel interstate multiple times during the year, send us an email letting us know you are interested in a visit, and when we're in your area, we'll let you know. Alternatively, register for an account online, and you will be notified via email/SMS when we are around.

Ph: 02 9813 3080 – Monday – Friday (9am – 5pm)

Email: info@professionaluse.com.au – Monday – Friday (9am – 5pm)

We will generally reply by end of business hours, If you have any urgent enquires please call us!

Returns address/sharpening/customisation

POSTAL ADDRESS: Professional Use, PO Box 80, North Ryde BC NSW 1670 (Collections are made every 1-3 Business Days)

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